Terms of service.

I’m looking forward to working with you at the Creative Voice Studio. To ensure a positive and open environment, I established the following policies.

Lesson packages: To provide you with maximum flexibility and no binding contract, I offer packages of five, ten or fifteen lessons.

Cancellation policy: Lessons canceled later than 24 hours ahead of the lesson start time require full compensation. I established this policy because a cancellation so shortly before your lesson often leaves me without a student during your scheduled lesson time. Buying a lesson package and scheduling your first lesson requires that you accept the cancelation policy.

Make-up Lessons: If a lesson is canceled with at least 24 hours’ notice, I’ll schedule one make-up lesson for you as soon as our schedules permit. You can only use two make-up lessons per calendar quarter. Calendar quarters are as follows: January 1st through March 31st, April 1st through June 30th,July 1st through September 30th, October 1st  through December 31st.

It is rare that I have to cancel lessons.  However, should it happen because of sickness or emergency, we will plan a make-up lesson time for each canceled lesson.

Tardiness: Since I can be booked back-to-back. I’m not able to offer make-up time to students arriving late for lessons.

Payment: Tuition for the lesson packages is due before the first lesson. You’ll receive an invoice and payment is possible by bank transfer if you’re situated in the Netherlands. Venmo is available for students that are situated in the US and international students can use PayPal.

If you have booked a zoom lesson, you’ll receive an invoice and the lesson should be paid at least 24 hours in advance of your lesson time.

Validity: Please notice that the 5 lesson package is valid for 4 months after purchase, the 10 lesson package is valid for 8 months after purchase and the 15 lesson packages valid for 12 months after purchase. That way I can manage the student timetable and I can guarantee availability.

Refund: Once you’ve purchased a lesson package, it is non-refundable.

If you have any other questions, please feel free to call or email me directly. I look forward to welcoming you to the Creative Voice Studio.